Frequently asked questions

Residential proxies cost from $0.36/GB. The smallest plan is $0.95 (paid from a $25 minimum top-up; the rest stays on your balance — never expires, non-refundable) for 1 GB, 10 GB costs $5.90, and 1 TB costs $360. The price is the same in every country of the zone, and city and ISP targeting are included. Every plan is on the pricing page.

Yes. Top up once, then buy any product in any country from your balance — residential, dedicated 4G/5G ports or rotating mobile. Unused balance stays on your account and never expires, but it is not refundable. Each top-up shows a unique amount, down to the last decimals. Send exactly that amount on the network shown, then click "I've sent the payment": the payment is matched to your account automatically.

A dedicated UK port costs $4.50 for 1 day, $22 for 7 days or $72.75 for 30 days. Most European countries cost $59.25 for 30 days, and Poland and Ireland cost $44.25. Every port has unlimited traffic with no daily cap.

Each plan is priced about 25% below the lowest public price we found among the main UK and EU proxy providers for UK and EU queries. For example, 10 GB costs $0.59/GB, against $0.79/GB (monthly subscription) at Geonode, checked 2026-10-05. The full table and its exceptions are on the pricing page.

No. At PontProxy, residential and rotating-mobile traffic never expires. You can buy a large pack and use it over several months without losing anything. Dedicated 4G/5G ports are different, because you buy time: a port runs for the period you choose, with unlimited traffic during that period.

We never ask for your account number by email or chat. Your account number is your login. Support only needs your order ID. Email replies within 12 hours, 7 days a week, at [email protected].

Unused balance stays on your account and never expires, but it is not refundable. You can spend it on any plan at any time. Eligible plan refunds are credited back to your balance; see the refund policy. The minimum top-up is $25.

No. PontProxy never asks for a passport, ID card, driving licence, selfie or company document. You do not need a company email either. This is a deliberate choice based on data minimisation, not a loophole. Every account still follows our Acceptable Use Policy.

Because a proxy service does not need it. The GDPR says personal data must be "adequate, relevant and limited to what is necessary" (Article 5(1)(c)), and the UK GDPR has the same rule. We need to know which account bought which traffic, not who you are. Stored ID copies are also a leak risk.

No. PontProxy uses account-number login — email optional. Your account number is your login, so store it safely. You can add an email if you want one on file. Buying, paying and connecting all work without one. If you lose your account number, we cannot verify you by ID, so keep a backup.

We keep the minimum needed to run the service: account number, order history, payment records and per-day traffic totals; connection metadata (timestamp, target domain, bytes) kept 7 days for abuse handling, then deleted. We do not collect names, postal addresses or ID documents. Full details and retention periods are in our privacy policy.

We accept Bitcoin (BTC), Tether (USDT), USD Coin (USDC), Ethereum (ETH), Solana (SOL), Litecoin (LTC). Payment is crypto only, so there is no card form and no billing address. Coin-by-coin details are on proxies paid in crypto.

No. PontProxy accepts crypto only. This means we hold no card or bank details, and there are no chargebacks to manage. If you do not hold crypto yet, buy a supported coin from an exchange first, then pay the checkout address. No KYC is required on our side.

Delivery is instant — credentials appear as soon as your top-up confirms and you buy a plan. The time depends on the coin: Solana and Litecoin usually confirm faster than Bitcoin. Your credentials and gateway details then appear in your account. Setup takes a few minutes with the quickstart guide.

Use the gateway gw.pontproxy.com on port 7777 for HTTP and HTTPS, or port 7778 for SOCKS5. Log in with the username and password from your account. Add targeting parameters to the username. The quickstart guide has samples for curl, Python, Node.js, Scrapy and Playwright.

Add parameters to your proxy username. The format is USERNAME-country-{cc}-city-{city}-session-{id}-ttl-{minutes}. For example, country-gb-city-london gives a London IP, and country-de gives any German IP. Use two-letter country codes and lower-case city names without spaces. Every plan has country, city and ISP/ASN targeting included at no extra cost.

PontProxy supports HTTP, HTTPS and SOCKS5. The same credentials work on both gateway ports. For SOCKS5, use socks5h in most tools so that DNS lookups happen at the exit IP. That way the site sees a consistent location for both DNS and traffic.

PontProxy offers a new IP on every request, or sticky sessions you control. With rotation, each request can use a new residential IP. With a sticky session, you add a session ID and keep one IP up to 60 minutes. Use rotating sessions for large scraping jobs and sticky sessions for multi-step flows on test accounts.

Request https://ipinfo.io/json through the proxy and read the org field. It starts with the ASN, for example AS2856 for BT or AS5089 for Virgin Media. You can confirm the holder on RIPEstat. Our ASN lookup guide explains every step, including how to spot a mobile or data-centre range.

You can choose EE, Vodafone, O2 and Three, with carrier choice included at no surcharge. EE mobile IPs are announced by AS2856, the BT network. Vodafone UK mobile uses AS25135, O2 uses AS35228 and AS29180, and Three uses AS206067 and AS60339 (RIPEstat, 5 October 2026).

You get a new IP on demand by link or API, or automatically on a timer. The rotation link format is https://pontproxy.com/api/v1/mobile/{port}/rotate?key=API_KEY. Replace the port number and your API key. The port stays on the same carrier and country after each change. Samples are in the quickstart guide.

No. A dedicated port is one modem with one SIM card, used only by your account for the period you buy. Rotating mobile IPs, billed per GB, come from a shared pool instead. Both are on the 4G/5G mobile proxies page.

Using a proxy is generally legal in the UK and the EU. The law regulates what you do through it, for example under data-protection rules and the Computer Misuse Act 1990. This is general information, not legal advice. Read our guide to proxy legality in the UK and EU.

Legitimate uses include public-data web scraping, SEO and SERP tracking, price monitoring and ad verification. Brand protection, market research, social media management for agencies and geo-testing of websites and apps are also allowed. See our use cases, such as price monitoring and SERP tracking.

Fraud, carding, account takeover, credential stuffing, spam, DDoS, ticket or sneaker bots, bonus abuse and evading bans are prohibited. We also block online banking, government portals, payment processors and outgoing email (SMTP ports 25, 465 and 587). Confirmed abuse leads to termination without refund. Read the full Acceptable Use Policy.

Email [email protected] with the IP address, the timestamp with time zone, and the target. We review every report within 24 hours. Reports need no account. Confirmed abuse leads to termination without refund. Other contact options are on the contact page.

We resell established partner networks that meet our sourcing standard, including end-user consent with an opt-out. We do not name suppliers. The standard has five points, including permission to resell. The standard and what we verify are described on our sourcing page.

Yes, within clear limits: unused residential or rotating-mobile traffic credited back to your balance within 7 days of purchase; a dedicated port that does not work as described credited back within 24 hours; balance itself is never refunded. Refunds are paid in crypto and need no identity documents. Accounts terminated for abuse are not refunded. Read the full refund policy before you buy a large plan.

Yes. You top up your PontProxy balance in crypto (BTC, USDT, USDC, ETH, SOL, LTC), then buy any plan from it. The minimum top-up is $25. Unused balance stays on your account, so a small plan such as 1 GB for $0.95 leaves the rest available for later plans. No KYC — no ID, no selfie, no documents.

The minimum top-up is $25, paid in Bitcoin (BTC), Tether (USDT), USD Coin (USDC), Ethereum (ETH), Solana (SOL), Litecoin (LTC). Unused balance stays on your account and never expires, so you can split it across residential, rotating mobile and dedicated port plans. Network fees depend on the coin; USDT on TRC-20, Solana and Litecoin are usually cheapest.

Start small. The smallest residential plan is $0.95 (paid from a $25 minimum top-up; the rest stays on your balance — never expires, non-refundable) for 1 GB, and a UK 4G/5G port costs $4.50 for 1 day. Both are enough to test your targets, protocols and city targeting, and unused residential traffic never expires. Refunds follow the refund policy.

Email [email protected]. We offer email replies within 12 hours, 7 days a week. Include your account number, but never your password. Service status is on the status page, and every change to the service is on the changelog.