Contact & abuse reports

How do I contact PontProxy support?

The team has been in the proxy business since 2019. PontProxy is operated by ProxyGoat LLC, a Delaware limited liability company (USA); the team has been in the proxy business since 2019.

Email [email protected]. PontProxy, a no-KYC UK & Europe residential and 4G/5G proxy provider, handles sales and support at this one address. Our standard is email replies within 12 hours, 7 days a week.

Sales questions go to the same address. Ask which plan fits, which countries you need, or which UK carrier to choose: EE, Vodafone, O2 and Three. Plans and prices are on the pricing page. If a proxy stops working, check the service status page first.

PontProxy is operated by ProxyGoat LLC, a Delaware limited liability company.

What should a support request include?

A complete first message lets us answer without a round of questions. Please include:

• your account number — this is how we find your account. Never send your password, your API key or a proxy URL that contains your password;
• the product: residential, rotating 4G/5G or a dedicated 4G/5G port, and the order ID if you have it;
• the gateway and port you use, for example gw.pontproxy.com on port 7777 (HTTP) or 7778 (SOCKS5);
• the targeting you set: country, city, ISP or carrier, and your session settings;
• the exact error message or HTTP status code, for example 407 (proxy authentication required);
• the time of the problem with its time zone, for example 14:05 UTC;
• the output of any test command, with the password replaced by ***.

The quickstart guide shows the correct connection format.

How do I report abuse from a PontProxy IP address?

Email [email protected]. We act on abuse reports within 24 hours. Please include:

• the target — the domain, URL or IP address that received the traffic;
• timestamps with time zone — start and end, ideally in UTC. Residential and mobile IP addresses are shared over time, so the exact time matters;
• the source IP address and port that appear in your logs;
• what happened — for example login attempts, spam, scanning or excessive request rates;
• evidence — log lines, request headers or screenshots;
• how we can reach you for follow-up.

We use the IP address, time and target to find the traffic in our records. We then check it against our Acceptable Use Policy, and we block the target or suspend the account where needed. Some targets are already blocked for every customer: online banking, government portals, payment processors and outgoing email (SMTP ports 25, 465 and 587).

Connection metadata is deleted after a short period, as our privacy policy explains. Please report quickly. We do not share customer data with people who report abuse.

How should law enforcement request data?

Send the request to [email protected] from an official address of your authority. State the legal basis, and give the IP address, the exact time with time zone and the target.

We answer valid legal orders that bind us under the laws of the State of Delaware, United States. We can only provide the limited data we keep, listed in our privacy policy. Our retention statement is: account number, order history, payment records and per-day traffic totals; connection metadata (timestamp, target domain, bytes) kept 7 days for abuse handling, then deleted. An email address is held only if the customer added one. We hold no name, ID document, postal address, phone number or card details for any customer, so we cannot provide them.

Does PontProxy have a Telegram or social-media account?

No. The only official channels of PontProxy are the two email addresses on this page: [email protected] and [email protected]. We have no phone line, and no Telegram or social-media accounts yet.

If someone contacts you on another channel and claims to be PontProxy, it is not us. Never send a payment, an account number or a password to such an account. If we open a new channel, we will list it on this page and in the changelog.