Quick answer
Can I get a refund from PontProxy?
Yes, as a credit to your balance. PontProxy credits back unused residential or rotating-mobile traffic within 7 days of purchase, and a dedicated port that does not work as described within 24 hours. Unused balance stays on your account and never expires, but it is not refundable: we do not pay balance back out in crypto. You top up in crypto from $25, with no KYC.
Refund rules at a glance
| Account balance | Unused balance stays on your account and never expires, but it is not refundable |
|---|---|
| Unused residential or rotating-mobile traffic | Credited back to your balance if requested within 7 days of purchase |
| Dedicated 4G/5G port not working as described | Credited back to your balance if reported within 24 hours of delivery |
| Traffic already used | Not refunded |
| Accounts closed for abuse | No credit — see the Acceptable Use Policy |
| How to ask | Email [email protected] with your order ID |
| Operator | ProxyGoat LLC, a Delaware limited liability company |
How does the PontProxy refund policy work?
You pay by topping up your balance in crypto (minimum $25), then you buy plans from that balance. Refunds follow the same path: an eligible refund goes back to your balance, where it never expires and can pay for any later plan.
- Unused traffic: the unused part of a residential or rotating-mobile plan, if you ask within 7 days of purchase.
- Faulty port: the full price of a dedicated port that does not work as described, if you report it within 24 hours of delivery.
Unused balance stays on your account and never expires, but it is not refundable. We do not convert balance back to crypto or send it to a wallet.
How do I request a refund?
Write to support
Email [email protected] from any address. We never ask for your account number by email or chat; give the order ID only.
Describe the problem
Say which plan or port it is and what does not work. For a port, include the time and the error you saw.
We check the order
We check usage and port logs for that order. Email replies within 12 hours, 7 days a week.
Credit to your balance
If the request is eligible, the amount appears on your balance. You can use it straight away for any plan.
How is the refund amount calculated?
For traffic plans, we credit the unused gigabytes at the per-GB price you paid. For example, unused traffic on the 10 GB plan is credited at $0.59/GB.
For a dedicated port that never worked as described, we credit the full price of the port order.
What is not refunded?
- Your account balance, at any time. Unused balance stays on your account and never expires, but it is not refundable.
- Traffic you have already used.
- Requests made after 7 days (traffic) or 24 hours (ports).
- Dedicated port time that has already run, when the port worked as described.
- Orders on accounts closed for breaking our Acceptable Use Policy.
Does this policy affect my legal rights?
No. Mandatory consumer rights that apply to you still apply. These terms are governed by the laws of the State of Delaware, United States. PontProxy is operated by ProxyGoat LLC, a Delaware limited liability company (USA); the team has been in the proxy business since 2019. Read the full terms of service.
Refund questions
Can I withdraw my unused balance?
No. Unused balance stays on your account and never expires, but it is not refundable. Your balance can pay for any PontProxy plan at any time, including residential traffic, rotating mobile and dedicated 4G/5G ports. Top up only what you plan to use: the minimum top-up is $25.
Is unused plan traffic refunded?
Yes, as a credit to your balance, if you ask within 7 days of purchase. We credit the unused gigabytes at the per-GB price you paid. Traffic you have already used is not refunded. After 7 days, unused traffic simply stays on your account, because traffic never expires.
What if my dedicated port does not work?
Report it within 24 hours of delivery to [email protected]. If the port does not work as described, we credit the full port price back to your balance.
Do I need ID to ask for a refund?
No. PontProxy never asks for ID, a selfie or documents. Give your order ID by email. We never ask for your account number by email or chat.
How fast do you answer refund requests?
Email replies within 12 hours, 7 days a week. Once a request is accepted, the credit appears on your balance and you can use it at once.
Questions about an order?
Email [email protected] with your order ID.